Saturday, 27/2/20106 was a big night for the Ford & Doonan Group. After long anticipation, waiting and coming in second the previous year, we were announced the MBA Winner for Customer Service Supplier 2016.

This was a testimony to the hard work, each and every employee has been putting in every day, not only for our residential clients, but also commercial and builders.

Especially over the last few years, the building industry has become an integral part to Ford & Doonan. Not only have we developed processes to make it easier for our builders, but also for their clients, who are essential our clients as well.

We are looking forward to continuously improving our work, which is only possible if we receive feedback from all our clients. This allows us to grow and improve our services!

So thank you to everyone who has been involved in this process, but most importantly to all the Ford & Doonan staff who make sure all our clients have a “Ford & Doonan Day” everyday!

How to operate your Samsung Air Conditioner

This short video on this page will help you to understand how to operate your Samsung Air Conditioning Control Unit.

By following the correct procedures shown in our Samsung Air Conditioning Operating Instructions video, you can get the optimum performance for year round comfort.

Here are some important things to look for in the video:

  1. Your Samsung Control Unit should be active. You can check this by pressing the power button located at the top of the controller: you will see the activation lamp turn on to indicate the air conditioner is operating.
  1. If the power button on your Samsung Control Unit does not work, you will need to ensure the external power circuits are turned on, these may have been disabled for safety reasons if your Samsung Air Conditioner was installed during the building process.
  1. Firstly locate the external air conditioning unit, check that the external isolator switch is turned on.

Secondly check the main electrical board for the circuit breaker marked ‘Ford & Doonan Air Conditioning’. If the switch is off, switch it to the on position. If the switch is already on, turn it off and back on to reboot the system, this may take up to 10 minutes.

  1. Once your air conditioner has been activated you will be able to turn it on using the big on button. Now set the appropriate mode required. Cooling mode is represented by the snowflake icon. Heating mode is represented by the sun mode. Make sure you have the correct icon showing on your controller.
  2. Once your desired mode is selected either cooling or heating you can adjust the temperature to suit. For maximum efficiency and optimum energy consumption we recommend setting the cooling cycle to 24 degrees and the heating cycle to 21 degrees.
  1. Now direct the air flow to the areas you want cooled by selecting your Zones. Zones are small motors built into your system which control the flow of air to the rooms. When selected they open up the air flow and allow either cooled or heated air into the area of that particular zone. In most cases with a reverse cycle ducted system you will have two controllers, one for the Air Conditioning system and one for zone control.

For most efficient and cost effective use close off zones when you are not using them, such as bedrooms during the day or living areas at night.

Ensure you have at least one or two zones “on”, this will direct the airflow to those rooms you have selected. Wait a few minutes and check that airflow is entering those rooms. Lift your hand up to the outlet and you should feel some air movement. Please note, that the outdoor fan will not be running all the time, this is completely normal.

  1. Remember the systems are not designed to do all the zones at once, just select the areas you need. It will not damage the system to have all the zones on but the system will become less effective and less economical. The less zones on, the better the system will perform and the cheaper to run.
  1. Once you get acquainted with your system you will be able to get the maximum benefit from your Samsung Air Conditioner. The systems are very safe and are internally protected. You will not harm the system if you play around with the controls so give it a go!

If you need further assistance please contact the Ford & Doonan branch that installed your Samsung Air Conditioner, we are always happy to help. For service requests on your Samsung air conditioner, please call 9331 8800