About Us

After nearly 40 years in business, Ford & Doonan are a trusted brand not only in the air conditioning space, but also in Western Australia. Take a browse of our history below.

Our Vision

Our vision is always to go the extra mile for our customers. Our passion for premium quality air conditioning units, ground-breaking system designs and top notch customer service has enabled Ford & Doonan to grow from just two people to over 125 today.

Proudly Western Australian Owned

Ford & Doonan began back in 1985 when the founders discovered a gap in the market for a company that not only continually worked to create more advanced air conditioning designs but also could offer premium customer service. The company currently has eight branches in Perth and 10 branches across Western Australia, each with multiple specialist divisions and service departments.

A BRIEF HISTORY

We've enjoyed over 10,000 Ford & Doonan days as we continue to keep Western Australia comfortable. Take a browse of our history below
  • 2023
    2023 HIA WA Best Customer Service - Supplier  
    HIA-2023-Award

    2023 - 

    2023 HIA WA Best Customer Service – Supplier

    2023
  • 2023
    2023 Master Builders Best Customer Service - Supplier  
    Award

    2023 - 

    2023 Master Builders Best Customer Service – Supplier

  • 2022
    Customer Service Award  
    Award-2

    2022 - 

    2022 HIA Best Customer Service Award

    2022
  • 2021
    Customer Service Award  
    winning-1

    2021 - 

    2021 HIA Best Customer Service – Supplier

  • 2021
    CUSTOMER SERVICE AWARD  
    Award Show

    2021 - 

    MASTER BUILDERS ASSOCIATION 2021 Best Customer Service

    2021
  • 2020
    CUSTOMER SERVICE AWARD  
    Award

    2020 - 

    Ford & Doonan win 2020 HIA Best Customer Service – Supplier

  • 2020
    STORE OPENINGS  
    team-utes-outside

    2020 - 

    Joondalup franchise opens, Clarkson company store opens.

  • 2020
    CUSTOMER SERVICE AWARD – SUPPLIER  
    award-winning-aircon-2020

    2020 - 

    MBA CUSTOMER SERVICE AWARD WINNER – Supplier 2020

    2020
  • 2019
    Customer Service Award - Supplier  
    award-winner3

    2019 - 

    MBA CUSTOMER SERVICE AWARD WINNER – Supplier 2019

    2019
  • 2018
    MBA CUSTOMER SERVICE AWARD WINNER – Supplier 2018  
    CUSTOMER SERVICE AWARD SUPPLIER

    2018 - 

    MBA CUSTOMER SERVICE AWARD WINNER – Supplier 2018

    2018
  • 2017
    Customer Service Award  
    hia_2010_ha-1

    2017 - 

    HIA WA CUSTOMER SERVICE AWARD WINNER 2017

  • 2017
    Best Customer Service South West  
    2017
  • 2016
    Large Business Winner  
    Award Rising Stars

    2016 - 

    RISING STAR 2016 – LARGE BUSINESS WINNER

  • 2016
    Eighth Franchise  
    Air-Conditioning-Morley

    2016 - 

    OPENED EIGHTH FRANCHISE – MORLEY

  • 2016
    Best Customer Service  
    logo-master builder 2016

    2016 - 

    MASTER BUILDER ASSOCIATION BEST CUSTOMER SERVICE AWARD 2016

    2016
  • 2015
    Master Builder Finalist  

    2015 - 

    FINALIST for MASTER BUILDER ASSOCIATION CUSTOMER SERVICE AWARD 2015

    2015
  • 2014
    Customer Service Award  
    hia_2010_ha-1

    2014 - 

    HIA CUSTOMER SERVICE AWARD 2014

  • 2014
    Seventh Franchise  
    FRANCHISE BUSSELTON Office

    2014 - 

    OPENED SEVENTH FRANCHISE – BUSSELTON.

    2014
  • 2012
    Another Award  

    2012 - 

    TRAINER OF THE YEAR AWARD

    2012
  • 2010
    Sixth Franchise  
    midland-office

    2010 - 

    OPENED SIXTH FRANCHISE – MIDLAND.

    2010
  • 2008
    West Perth Sold  

    2008 - 

    WEST PERTH SOLD AS A FRANCHISE.

    2008
  • 2006
    Fourth Franchise  
    FOURTH FRANCHISE

    2006 - 

    OPENED FOURTH FRANCHISE – BUNBURY.

    2006
  • 2004
    Third Franchise  
    fdcv-office

    2004 - 

    OPENED THIRD FRANCHISE – CANNING VALE.

    2004
  • 2002
    Second Franchise  
    FordandDoonan office

    2002 - 

    OPENED SECOND FRANCHISE – OSBORNE PARK.

    2002
  • 2001
    First Franchise  
    Mandurah Joondalup

    2001 - 

    OPENED FIRST FRANCHISE – MANDURAH.

  • 2001
    40 UNDER 40 AWARD  

    2001 - 

    BUSINESS NEWS 40 UNDER 40 AWARD.

  • 2001
    ENTREPRENEUR OF THE YEAR  

    2001 - 

    WON ENTREPRENEUR OF THE YEAR (WA REGION) YOUNG CATEGORY.

  • 2001
    30 EMPLOYEES  

    2001 - 

    30 EMPLOYEES AND WON THIRD TELSTRA SMALL BUSINESS AWARD ( LESS THAN 50 EMPLOYEES).

  • 2001
    Fourth Entry - BRW Fastest 100  

    2001 - 

    ACHIEVED FOURTH ENTRY INTO BRW FASTEST 100 GROWING AUSTRALIAN COMPANY.

    2001
  • 2000
    Third entry in BRW Fastest 100  

    2000 - 

    ACHIEVED THIRD ENTRY INTO BRW FASTEST 100 GROWING AUSTRALIAN COMPANY.

    2000
  • 1999
    Second entry in BRW Fastest 100  

    1999 - 

    ACHIEVED SECOND ENTRY INTO BRW FASTEST 100 GROWING AUSTRALIAN COMPANY.

    1999
  • 1998
    First entry in BRW Fastest 100  

    1998 - 

    ACHIEVED FIRST ENTRY INTO BRW FASTEST 100 GROWING AUSTRALIAN COMPANY. OPENED SHOWROOM TO CITYWEST – WEST PERTH.

    1998
  • 1997
    Second award - 15 employees  

    1997 - 

    15 EMPLOYEES AND WON SECOND TELSTRA SMALL BUSINESS AWARD (LESS THAN 50 EMPLOYEES) WON OVERALL SMALL BUSINESS OF THE YEAR WA. BUILT KARDINYA HEAD OFFICE.

    1997
  • 1994
    First award - 5 employees  

    1994 - 

    5 EMPLOYEES AND WON FIRST TELSTRA SMALL BUSINESS AWARD (LESS THAN 6 EMPLOYEE’S CATEGORY).

    1994
  • 1989
    First employee  

    1989 - 

    EXPANDED AND MOVED INTO WELLINGTON STREET OFFICE PERTH. HIRED FIRST EMPLOYEE, DELETED REFRIGERATION SERVICE FROM THE COMPANY OPERATIONS.

    1989
  • 1987
    New Sales  
    Office-1

    1987 - 

    MOVED INTO CAMPBELL STREET WEST PERTH – SHARED OFFICE FACILITY. BRANCHED INTO NEW SALES AND KEEP SERVICE DEPT.

    1987
  • 1985
    In the beginning  
    Office

    1985 - 

    FORD & DOONAN COMMENCED BUSINESS AT AGE 19 & 20. SERVICE DEPT. ONLY TO REFRIGERATION AND AIR CONDITIONING

    1985