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Who We Are

Our vision

Our vision is always to go the extra mile for our customers. Our passion for premium quality air conditioning units, ground-breaking system designs and top notch customer service has enabled Ford & Doonan to grow from just two people to over 125 today.

Proudly Western Australian Owned

Ford & Doonan began back in 1985 when the founders discovered a gap in the market for a company that not only continually worked to create more advanced air conditioning designs but also could offer premium customer service. The company currently has eight branches in Perth and 10 branches across Western Australia, each with multiple specialist divisions and service departments.

WA’s Most Awarded

We are WA’s most awarded air conditioning company who you can trust to provide the very best in air conditioning solutions for your home or business.

A Brief History

  • 1985
    In the beginning  

    1985 – 

    FORD & DOONAN COMMENCED BUSINESS AT AGE 19 & 20. SERVICE DEPT. ONLY TO REFRIGERATION AND AIR CONDITIONING

    1985
  • 1987
    New Sales  

    1987 – 

    MOVED INTO CAMPBELL STREET WEST PERTH – SHARED OFFICE FACILITY. BRANCHED INTO NEW SALES AND KEEP SERVICE DEPT.

    1987
  • 1989
    First employee  

    1989 – 

    EXPANDED AND MOVED INTO WELLINGTON STREET OFFICE PERTH. HIRED FIRST EMPLOYEE, DELETED REFRIGERATION SERVICE FROM THE COMPANY OPERATIONS.

    1989
  • 1994
    First award – 5 employees  

    1994 – 

    5 EMPLOYEES AND WON FIRST TELSTRA SMALL BUSINESS AWARD (LESS THAN 6 EMPLOYEE’S CATEGORY).

    1994
  • 1997
    Second award – 15 employees  

    1997 – 

    15 EMPLOYEES AND WON SECOND TELSTRA SMALL BUSINESS AWARD (LESS THAN 50 EMPLOYEES) WON OVERALL SMALL BUSINESS OF THE YEAR WA. BUILT KARDINYA HEAD OFFICE.

    1997
  • 1998
    First entry in BRW Fastest 100  

    1998 – 

    ACHIEVED FIRST ENTRY INTO BRW FASTEST 100 GROWING AUSTRLIAN COMPANY. OPENED SHOWROOM TO CITYWEST – WEST PERTH.

    1998
  • 1999
    Second entry in BRW Fastest 100  

    1999 – 

    ACHIEVED SECOND ENTRY INTO BRW FASTEST 100 GROWING AUSTRALIAN COMPANY.

    1999
  • 2000
    Third entry in BRW Fastest 100  

    2000 – 

    ACHIEVED THIRD ENTRY INTO BRW FASTEST 100 GROWING AUSTRALIAN COMPANY.

    2000
  • 2001
    Fourth Entry – BRW Fastest 100  

    2001 – 

    ACHIEVED FOURTH ENTRY INTO BRW FASTEST 100 GROWING AUSTRALIAN COMPANY.

    2001
  • 30 EMPLOYEES  

     – 

    30 EMPLOYEES AND WON THIRD TELSTRA SMALL BUSINESS AWARD ( LESS THAN 50 EMPLOYEES).

  • ENTREPRENEUR OF THE YEAR  

     – 

    WON ENTREPRENEUR OF THE YEAR (WA REGION) YOUNG CATEGORY.

  • 40 UNDER 40 AWARD  

     – 

    BUSINESS NEWS 40 UNDER 40 AWARD.

  • First Franchise  

     – 

    OPENED FIRST FRANCHISE – MANDURAH.

  • 2002
    Second Franchise  

    2002 – 

    OPENED SECOND FRANCHISE – OSBORNE PARK.

    2002
  • 2004
    Third Franchise  

    2004 – 

    OPENED THIRD FRANCHISE – CANNING VALE.

    2004
  • 2006
    Fourth Franchise  

    2006 – 

    OPENED FOURTH FRANCHISE – BUNBURY.

    2006
  • 2008
    West Perth Sold  

    2008 – 

    WEST PERTH SOLD AS A FRANCHISE.

    2008
  • 2010
    Sixth Franchise  

    2010 – 

    OPENED SIXTH FRANCHISE – MIDLAND.

    2010
  • 2012
    Another Award  

    2012 – 

    TRAINER OF THE YEAR AWARD

    2012
  • 2014
    Seventh Franchise  

    2014 – 

    OPENED SEVENTH FRANCHISE – BUSSELTON.

    2014
  • Customer Service Award  

     – 

    HIA CUSTOMER SERVICE AWARD 2014

  • 2015
    Master Builder Finalist  

    2015 – 

    FINALIST for MASTER BUILDER ASSOCIATION CUSTOMER SERVICE AWARD 2015

    2015
  • 2016
    Best Customer Service  

    2016 – 

    MASTER BUILDER ASSOCIATION BEST CUSTOMER SERVICE AWARD 2016

    2016
  • Eighth Franchise  

     – 

    OPENED EIGHTH FRANCHISE – MORLEY

  • Large Business Winner  

     – 

    RISING STAR 2016 – LARGE BUSINESS WINNER

  • 2017
    Best Customer Service South West  

    2017 – 

    MASTER BUILDER ASSOCIATION BEST CUSTOMER SERVICE AWARD SOUTH WEST REGION 2017

    2017
  • Customer Service Award  

     – 

    HIA WA CUSTOMER SERVICE AWARD WINNER 2017

  • 2018
    Customer Service Award – Supplier  

    2018 – 

    MBA CUSTOMER SERVICE AWARD WINNER – Supplier 2018

    2018
  • 2019
    Customer Service Award – Supplier  

    2019 – 

    MBA CUSTOMER SERVICE AWARD WINNER – Supplier 2019

    2019
  • 2020
    CUSTOMER SERVICE AWARD – SUPPLIER  

    2020 – 

    MBA CUSTOMER SERVICE AWARD WINNER – Supplier 2020

    2020
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